💬 Get the Right Help
Heartopia.Life is an unofficial fan site. Game, account, payment, item, and bug issues must be sent to the official Heartopia/XD support team.
Game problems go here
Official Heartopia Support
For missing purchases or items, login trouble, refunds, account recovery, bugs, or event rewards, contact the game team directly. We cannot access game accounts or resolve these issues.
1. In-game Customer Support
Recommended first: open Settings → General → Support Center. Menu wording may vary by platform or version.
Verify on Google Play ↗2. Official Support Emails
Game support: enquiry@xd.com Listed as Heartopia's support email on Google Play.
Complaints: tousu@xd.com Listed by Steam as XD's support email for Heartopia.
Phone: +86 21 6122 2400
Verify on Steam Support ↗Contact Heartopia.Life
Use our email only for this website's guides, data, and tools—not for game support.
Email the Fan Site
For Heartopia.Life content corrections, suggestions, or website bugs only.
contact@heartopia.lifeResponse Time
We typically respond within 24-48 hours. Thank you for your patience!
📝 What Can You Contact Us About?
Found incorrect information in our guides?
Ideas for new guides, tools, or features?
Something not working on Heartopia.Life?
Any other questions about our site.
❓ Frequently Asked Questions
Is Heartopia.Life an official site?
No, we are an unofficial fan site. We are not affiliated with XD Entertainment.
Can you fix my game, account, purchase, or missing item?
No. Please use the official support routes at the top of this page. Heartopia.Life cannot view accounts, issue refunds, restore items, or fix the game.
Can I contribute to the guides?
We welcome corrections and suggestions! Please email us with any information you'd like to share.
How often is the content updated?
We update our guides and databases regularly, especially after game patches and updates.
☕ Support Heartopia.Life
If the site has been helpful, you can support future updates on Ko-fi. It helps with hosting, maintenance, and the time that goes into keeping guides free for everyone.